Job title: Client Director
Type: Full-time, permanent
Location: UK (candidates must be based within 50 miles of one of our offices: Newcastle, Leeds, Manchester, London or Edinburgh)

You’ll be accountable for growing a portfolio of strategic client accounts while driving commercial performance across the wider team. This is a player-manager role where you’ll lead from the front, owning major relationships while being accountable for both your own performance and a small team of client partners.

You’ll inherit a portfolio of high-value client accounts with significant headroom for growth. Typically, you’ll manage around 4–5 accounts, each with meaningful commercial opportunity. Your focus will be expanding these relationships, unlocking new opportunities, and driving revenue across your portfolio, with a target of £4 million.

This is a high-expectation role with real ownership and visibility, with a clear path toward owning a practice and full P&L as the business scales.

This is a relationship-led role. You’ll be expected to build trust with clients and internally, working closely with delivery teams to shape and win work. You’ll need to influence and align internal teams to deliver and grow accounts. This is not a transactional or inbound-led sales role.

This role will not suit someone who prefers structured environments with heavy support functions or inbound-driven sales.

What you’ll do

• Own and grow a portfolio of key client accounts with clear expansion potential

• Lead as a player-manager, accountable for your own performance and the wider team

• Identify and convert opportunities within existing clients

• Own deals end-to-end

• Use your network to support account growth where relevant

• Work closely with design, engineering and product teams to win work

• Influence and align internal teams to deliver and expand accounts

• Spend time on client sites, typically 2–3 days per week

Who is hedgehog lab

hedgehog lab is a digital product consultancy with 20 years of experience, helping global brands deliver digital products through design, engineering and product thinking.

We work with a mix of enterprise clients and well-funded scaleups. Our heritage is in web and mobile, with rapid growth in AI, particularly in areas like AI orchestration and Python-led delivery. You’ll be working on accounts with real commercial headroom in a business investing heavily in this space.

Examples of account growth include scaling engagements from initial projects into multi-million pound partnerships.

What you must have

• A track record of growing large or strategic client accounts

• Experience expanding accounts commercially within a consultancy environment

• Experience operating as a player-manager with accountability for team performance

• Evidence of driving commercial outcomes across a team

• Experience selling digital, agile or technology consultancy services

• Ability to create pipeline, not rely on inbound demand

• Strong understanding of digital product delivery

• Experience in private sector environments, ideally within small to mid-sized consultancies

• The ability to operate autonomously in a scale-up environment where you are expected to take ownership and be hands-on

What you’ll get

• Ownership of strategic accounts with significant growth opportunity

• Influence over team performance and commercial direction

• A senior role with visibility and accountability

• A clear path into leadership and eventual P&L ownership

• Uncapped commission linked to account growth

Benefits

• 28 days holiday plus bank holidays

• 5 Impact Days per year

• Flexible working

• Enhanced parental policy

• Wellbeing budget + two wellbeing days

• Mental health support

• Company Mac

Ready to apply?

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