Please note: This is not a current job opening. By applying, you’ll join our talent pool, and we’ll contact you when a role that matches your skills becomes available. We’re proactively connecting with top talent so we can reach out quickly when future opportunities align with your experience and career goals.

Location: Newcastle or the North East

hedgehog lab is on the lookout for exceptional individuals to join our talent pipeline for future opportunities. Whether you're a seasoned expert or an emerging talent, every project at hedgehog lab is an opportunity to make a meaningful impact, exceed expectations, and help redefine what’s possible in the world of digital innovation.

Our culture thrives on turning constraints into catalysts for innovation, empowering our team to unleash their full potential and deliver unparalleled value to our clients. Beyond our award-winning work, we’re also known for our Flexa-certified company culture.

hedgehog lab is a globally renowned digital product consultancy with two decades of experience and a reputation as true masters of our craft. Proudly operating from the heart of Northern England, we are on a mission to digitally craft a better world by delivering transformative solutions that align seamlessly with strategic visions.

The Potential Opportunity

• Apply design thinking principles to craft user-focused services.
• Lead workshops and design sprints with clients to explore and refine ideas.
• Turn complex research into actionable service designs and prototypes.
• Work with multidisciplinary teams to deliver cohesive experiences.
• Create wireframes, test concepts with users, and iterate based on feedback.

About You

• Extensive experience in Service Design.
• Proficiency in translating research insights into service design deliverables (journeys, personas, prototypes).
• Experience in workshop facilitation and design sprints.
• A passion for problem-solving and user-centered methodologies.
• Familiarity with tools like Sketch, Adobe XD, or Figma is a plus.
• Strong graphic design sensibilities for polished deliverables.
• Payments experience or an ability to adapt quickly to industry-specific challenges

Note: Research shows that women and individuals from underrepresented backgrounds often refrain from applying to positions unless they meet all the specified criteria. If you believe you possess the necessary qualities for this role but do not fulfil every requirement, don't hesitate to apply. We actively encourage you to showcase your skills and what you can contribute.

Why hedgehog lab?

• Our People are our greatest asset, and we are so proud to have been certified as a Great Place to Work, as rated by 93% of our business.
• We’re a fully Flexified Employer, certified by Flexa. We know a one size fits all approach doesn’t work for everyone, we work with our employees to establish a model that benefits both parties.
• We received the Advanced Award in the North of Tyne Combined Authority Good Work Pledge
• Check out our Glassdoor reviews!
• Inclusive environment. We never discriminate based on race, colour, religion, gender, gender identity, sexual orientation, nationality, genetics, disability or age. From menopausal support to neurodiversity adjustments, we’ll continue to foster an inclusive culture at the lab where everyone can let their authentic selves shine.

What we offer:

🏖️ 36 days paid holidays, including bank holidays.

🏡 Flexible working environment. We understand that not one approach fits everyone. Whether they are working from the office or home, we fully support our team in whichever way they prefer to work.

👶 Enhanced parental policies.

🧠 A transparent and open company culture where politics are shunned, and everyone works as a team.

📖 Annual learning & development budget plus 4 days L&D leave, which renews every year.

💙 Annual wellbeing budget plus 2 paid wellbeing days to use as you feel fit.

💌 Free therapy sessions with Spill. Mental health is paramount to us. Our partner, Spill, is a Slack-integrated therapy app available to all our staff at no extra cost.

💰 Bippit financial wellbeing service gives everyone access to a professionally-qualified financial coach, tools and resources to alleviate money stresses.

🏥 Bupa health plan. This cash plan enables UK employees to claim back cash back for a selection of routine health expenses.

🐴 1 volunteering day a year. Volunteer and contribute to a cause of your choice

🥳 Monthly payday socials and annual Summer and Christmas parties. We also like to celebrate important cultural milestones.

🚴‍♀️ Cycle-to-Work scheme

🧑‍🤝‍🧑 Hubble coworking space for those who work further away from our offices

Diversity & inclusion statement

We strongly believe that having diversity within our team is integral to doing our best work and creating the most innovative products for our customers. We encourage people from underrepresented backgrounds to apply to our roles.

We’re a family-friendly employer with a culture based on trust, autonomy and flexibility. With a current 85% FlexScore®, we’re learning as we go. By listening to our team and always asking for feedback, we can continue to improve and offer a working environment worthy of attracting the most creative and dedicated people in technology.

If you require any adjustments to submit an application for a vacancy, or if you require any reasonable adjustment should you be invited to interview, please let us know.

For any questions about this role or future opportunities, please contact Holly Orange, Senior Talent Acquisition Adviser, at holly.orange@hedgehoglab.com or talent@hedgehoglab.com